Recommendations
Our commitment: Students, employees, and visitors with disabilities or others who experience barriers to accessibility have equitable access to goods and services provided by Â鶹´«Ã½.
The following recommendations for Â鶹´«Ã½â€™s Accessibility Plan have emerged through an iterative needs analysis, consultation, review, and documentation process, informed by individual reports.
Develop and regularly audit comprehensive customer service accessibility standards and associated guidelines that are:
a. Informed by existing gaps between the standard and the current state of existing customer services spaces.
b. Aligned with for new construction and renovation of customer service spaces.
c. Monitored and evaluated, with appropriate mechanisms, resourcing, and staffing in place.
2. Ensure all customer service spaces meet accessibility standards by identifying short-term and long-term renovations.
3. Develop a multi-year budget and annual allocation process for accessible goods and services initiatives, identifying potential funding mechanisms for physical space improvements of current customer service spaces to meet accessibility standards.
4. Collaborate with government partners, post-secondary institution representatives, and the Nova Scotia Accessibility Directorate to develop a provincial accessibility-focused customer service training module.
5. Complementing the provincial module, develop an accessible customer/client service training module customized for Â鶹´«Ã½.
6. Provide training for procurement teams on the importance of accessibility to their work. Map out the procurement process and identify relevant decision points for accessibility consideration.
7. Designate (a) specific unit(s) in Dal governance structure to execute training.
8. Mine accessibility-related data from existing surveys on Â鶹´«Ã½â€™s customer service and begin collecting data from new sources or on new topics. Â