Â鶹´«Ã½

April 28 – September 3, 2025  (Tentative)

$19.20 per hour (see Welcome Back Rate).  Students will be paid 1 ½ times their rate for any hour worked over 48 in a given pay period (7 days).

• Housing: Complimentary summer housing in a residence. The final night for accommodations is August 20, 2025. For those opting out, housing must be within a 5-minute commute to the Studley Campus.
• Extra Hours: Additional shifts may be available during peak periods. Speak with a manager if interested

• On-Call Stipend: An additional $860 is paid at the end of your contract for the use of your personal cell phone while on call.
• Career Growth & Future Employment: Many students return for future summer or part-time employment. We promote leadership and exceptional customer service with opportunities for advancement.
• Welcome Back Rate: Returning students can earn a $0.75/hour raise for each year of return (up to a maximum of two years), provided certain conditions are met, such as satisfactory performance and completion of the previous year’s contract.

Operations & Supervision:

• Lead day-to-day operations in collaboration with the Event & Conference Services team and Front Desk Operations Manager.
• Provide leadership to GSAs, ensuring procedures are followed and addressing issues promptly.
• Act as the on-call supervisor during evenings and weekends, providing 24/7 operational support.
• Assist Front Desk Supervisors in payroll duties by ensuring accurate schedule is reflected on Microsoft Teams.
• Responsible for arranging last-minute shift coverage; if coverage cannot be secured, the assigned shift must be worked.

Guest Services & Client Relations:

• Ensure pre-arrival requirements for conferences and summer clients are completed.
• Welcome and support conference groups upon arrival, addressing client needs and resolving concerns.
• Manage guest issues and escalate complex matters to senior staff when necessary.
• Assist with Online Travel Agent (OTA, booking.com/ Expedia) customer service.
• Welcome department clients and deliver exceptional customer service.
• Monitor departmental communication channels, respond to inquiries, and direct messages appropriately.

Administration & Reporting:

• Oversee room inventory and ensure accommodations are prepared for guest arrivals.
• Manage non-arrivals, non-departures, outstanding accounts, and housekeeping reports.
• Input and manage conference data, including room lists and special requests.

Team Collaboration & Communication:

• Coordinate with custodial services to maintain cleanliness and room readiness.
• Support facility management tasks such as room inventories and project planning.

Social Media & Marketing:

• Craft and manage engaging social media campaigns to boost our brand visibility and interaction.
• Propose improvements for our website to enhance user experience and align content with our current marketing goals

• Available for a 10-day paid training session (April 28 - May 9, 2025).
• Must be an active Â鶹´«Ã½ student with a minimum GPA of 2.0.
• Strong oral and written communication skills.
• Exceptional customer service skills, with experience handling phone and in-person inquiries.
• Proven ability to multitask, organize, and lead in a fast-paced environment.
• Professionalism and discretion in handling confidential or stressful situations.
• Experience in cash handling and account reconciliation.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Word, Excel, SharePoint, and Teams.
• General knowledge of Halifax and Â鶹´«Ã½ campuses (an asset).
• Hospitality industry experience (an asset).
• Familiarity with KxStudent and KxResidential software (an asset).

April 30 – September 3, 2025  (Tentative)

$17.70/hour (see Welcome Back Rate). Overtime is paid at 1.5x the regular rate for hours worked beyond 48 in a week (Sunday to Saturday).

• Housing: Complimentary summer housing in a residence. The final night for accommodations is August 20, 2025.
• Extra Hours: Additional shifts during peak periods are available. Interested students should speak with a manager.
• Career Growth & Future Employment: Many students return for future summer or part-time employment. We promote leadership and exceptional customer service, with opportunities for advancement.
• Welcome Back Rate: Returning students can earn a $0.75/hour raise for each year of return, up to a maximum of two years, provided certain conditions are met, such as satisfactory performance and completion of the previous year’s contract.

Guest Services:

• Facilitate check-in and check-out processes, including preparing invoices, issuing keys, and maintaining records using the Kx conference management database.
• Provide guests with accurate information about university policies, local directions, and available services.
• Issue and manage parking permits following departmental guidelines.

Operations & Administration:

• Maintain and print reports, including arrival/departure, non-arrival, non-departure, and housekeeping logs through Kx.
• Manage a cash float, process payments, and reconcile shift reports to ensure accuracy.
• Maintain security protocols by managing key and access card sign-outs and tracking.

Collaboration & Flexibility:

• Work closely with supervisors and custodial staff to ensure smooth operations.
• Assist with additional tasks as needed to support guest satisfaction and operational efficiency.

• WHAT YOU NEED TO WORK WITH US:
  
• Ability to attend scheduled staff meetings.
• Ability to attend a paid 5-day training session held April 29 - May 3rd, 2023.
• Must be an active Â鶹´«Ã½ Student with a minimum grade point average of 2.0.
• Excellent communication skills, both oral and written.
• Exceptional customer service and telephone skills.
• Strong multi-tasking and organizational skills.
• Strong ability to work with the public, sometimes in stressful situations.
• Strong sense of professionalism and confidentiality.
• Ability to work both independently and in a team environment.
• Proficiency with Microsoft Word, Excel, SharePoint, and Teams.
• Strong word-processing and data entry skills.
• Ability to respond to a wide range of inquiries from students, staff, various Â鶹´«Ã½ departments, clients, and the public.
• General knowledge of the Halifax area.
• Required to make cash transactions, balance and correct accounts using cash, Interact and credit card transactions.
• Previous experience in the hospitality industry a definite asset.
• Knowledge of Â鶹´«Ã½ residence facilities an asset.
• Knowledge of KX Software is an asset.