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Policies

General accommodation policies

  • Final payment is due in at time of booking and any remainder is due upon arrival.
  • Full payment is required to secure a room.
  • Check-in time is 3 p.m. and check-out time is 10:30 a.m. Additional charges may apply if room is not vacated by 10:30 a.m.
  • Minors (18 years or younger) require supervision of a chaperone (19 years or older).
  • Â鶹´«Ã½ reserves the right to refuse accommodations to minors.
  • Â鶹´«Ã½ is a non-smoking environment.
  • Â鶹´«Ã½ is not responsible for lost, damaged or stolen property.
  • Pets are not permitted in residence facilities with the exception of working animals.
  • Due to fire regulations, cots, cribs and air mattresses are not permitted in residence rooms.
  • Children over the age of 10 must have their own bed.
  • Â鶹´«Ã½ reserves the right to change or cancel your accommodation reservation by providing written notice no later than 5 days in advance of your arrival date. If your reservation is changed, should the alternative accommodations be unsatisfactory, you may cancel your reservation and Â鶹´«Ã½ will refund your monies paid in advance, if applicable.
  • In the event of a circumstance beyond the reasonable control of Â鶹´«Ã½ (such as any strike or other labour difficulty, fire, storm, flood, etc.), Â鶹´«Ã½ reserves the right to cancel your booking without notice and without compensation.

Group accommodation policies

  • All group bookings must be confirmed with a required deposit and a signed contract issued by Event & Conference Services.
  • The minimum chaperone-to-minor ratio is 1:8.
  • Cancellation notice must be provided within 90 days (depending on arrangements with Conference Services) prior to the date of arrival or a fee for the group will be charged to the client.